Quality Assurance in Education: Volume 5 Issue 1


Table of contents

Beyond service quality dimensions in higher education and towards a service contract

Jennifer Rowley

Suggests that an essential prerequisite to the design of instruments for measuring quality in higher education is an appreciation of the complexities associated with the nature of…


Service quality in education: a student perspective

Mathew Joseph, Beatriz Joseph

Examines New Zealand business students’ perceptions of service quality in education. Describes a study in which the respondents identified seven determinants of service quality…


Multi‐models of quality in education

Yin Cheong Cheng, Wai Ming Tam

Suggests that there is a strong emphasis on the pursuit of education quality in ongoing educational reforms in both local and international contexts. Policies issued to implement…


Assuring quality in Access Courses ‐ the authorized version

David Wilkinson

Outlines the development of Access Courses and explains the national quality assurance framework developed to co‐ordinate standards within such provision. Generalizes the quality…


The academic quality audit of an Asian postgraduate university

Michael Connelly

Considers the question of how an Asian postgraduate institution sets up an academic quality assurance process when it is geographically remote from universities that are similar…


Internal academic quality audit in UK higher education: part II ‐ implications for a national quality assurance framework

Norman Jackson

Suggests that the expansion of academic quality audit methodologies within higher education institutions is a significant development in UK quality assurance. It reflects…

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Copyright Holder:

Emerald Publishing Limited

Open Access:



  • Dr Jeffrey W Alstete
  • Dr Heidi Flavian
  • Dr Krassie Petrova