Quality Assurance in Education: Volume 31 Issue 2

Assessing the relationship between service quality, satisfaction and loyalty: the Vietnamese higher education experience

Ha Thi Thu Bui, Quyen Thi Tu Bui, Thanh Thi Phuong Nguyen, Quang Huu Cao, Thuy Van Phung, Ha Thanh Nguyen

Service quality has been widely recognized as the core value of any higher education institution (HEIs), especially in the context of higher education reform in Vietnam. The paper…

Changing trends in remote teaching among instructors in higher education in the shadow of the coronavirus crisis

Dikla Barak, Merav Aizenberg, Gila Cohen Zilka

The purpose of the study is to examine whether the remote teaching experience of instructors in higher education during the COVID-19 pandemic has improved after one year.

The role of leadership in effective implementation of quality assurance mechanisms in higher education: an exploratory case study from Pakistan

Sohail Ahmad, Afaq Ahmed

This study aims to explore whether and how leaders’ attributes, understanding of and attitude towards quality assurance (QA) shape their practices towards effective implementation…

Service quality and students’ academic achievement

María Begoña Peña-Lang, Jose M. Barrutia, Carmen Echebarria

This paper aims to propose and examine the relationship between students’ perception of service quality and dimensions and their academic achievement.

The role of self-service technology and graduates’ perceived job performance in assessing university service quality

Lovemore Chikazhe, Thomas Bhebhe, Brighton Nyagadza, Edmore Munyanyi, Tricia Singizi

This paper aims to investigate how graduates’ perceptions of self-service technology and perceived job performance can be used to assess university service quality. Also, this…

Facets of life skills education – a systematic review

Monika Bansal, Surbhi Kapur

The study aims to review the existing theories and literature related to life skills education for adolescents to construct a model portraying the inter-relatedness between these…

Risk management in higher education research: a systematic literature review

Tze Yin Khaw, Ai Ping Teoh

The growing uncertainty in the world because of economic factors, political issues, natural disasters, global COVID-19 outbreak and technological advancements, make effective risk…

Teachers' pedagogical implementation of the National Large-Scale Assessment (NLSA): improving and advancing teaching-learning processes

Rinat Arviv Elyashiv, Orit Avidov-Ungar

Large-scale assessment has been used in many education systems as an instrument to evaluate educational performance nationally. This practice is based on the concept of epistemic…

Enhancing the organisation and the management of built environment higher education courses

Kasun Gomis, Mandeep Saini, Chaminda Pathirage, Mohammed Arif

Persistent critical issues in built environment higher education (BEHE) curricula may need to be addressed by improving course organisation and management. In addition to the…

Developing a digital application for quality assurance of assessment programmes in higher education

Lonneke H. Schellekens, Marieke F. van der Schaaf, Cees P.M. van der Vleuten, Frans J. Prins, Saskia Wools, Harold G.J. Bok

This study aims to report the design, development and evaluation of a digital quality assurance application aimed at improving and ensuring the quality of assessment programmes in…