Quality Assurance in Education: Volume 27 Issue 4


Table of contents

Indian students’ attitude toward educational debt: scale development and validation

Jagdish Kaur, Sangeeta Arora

This paper aims to develop, refine and validate a multidimensional scale for measuring students’ attitude toward educational debt for higher studies in Punjab (India) and the…

From functional quality apparatus to meaningful enactment: UNISA as example

Britta Zawada

The purpose of this paper is to explore the concept of a culture of high quality and show how a culture of high or exceptional quality goes beyond the functional apparatus of…

The polymeric model of school evaluation in the era of accountability

Sara Zamir

As the school evaluator’s role is multifaceted and the school elevator is the school principal’s subordinate, this paper aims to present the school evaluator's complex conduct to…

Business simulation and assurance of learning: Gender, academic major and business core course performance

Jeffrey W. Alstete, Nicholas J. Beutell

This study aims to consider assurance of learning among undergraduate business students enrolled in capstone business strategy courses using the GLO-BUS competitive simulation…


Higher education service quality, student satisfaction and loyalty: Validating the HESQUAL scale and testing an improved structural model

Viraiyan Teeroovengadum, Robin Nunkoo, Christian Gronroos, T.J. Kamalanabhan, Ashley Keshwar Seebaluck

The purpose of this study is to validate the higher education service quality (HESQUAL) scale using a confirmatory approach and test an improved structural model that predicts…


Exploring the reliability and validity of the learning styles questionnaire (LSQ) in an Arab setting

D.A. Yousef

This study aims to examine the reliability and validity of the learning style construct conceptualized by Honey and Mumford (1986) in educational settings in the United Arab…

Prioritised challenges and critical success factors for delivering quality education in Malaysian private higher education institutions

Azilah Anis, Rafikul Islam

The purpose of this paper is to develop a hierarchical model to rank the challenges faced by the private Malaysian higher education institutions (HEIs) in the provision of quality…

Stakeholder’s perception of service quality: a case in Qatar

Amal S.A. Shurair, Shaligram Pokharel

The purpose of this paper is to investigate and report students’ perception of service quality in a university by examining the perceptual context of service quality with respect…


Do professor’s age and gender matter or do students give higher value to professors’ experience?

Martin Flegl, Luis Antonio Andrade Rosas

Many higher education institutions (HEIs) have constructed their internal evaluation systems to secure teaching quality. This paper aims to analyze teaching quality, HEIs use…

International students’ academic satisfaction and turnover intentions: Testing a model of arrival, adjustment, and adaptation variables

Neena Gopalan, Nicholas J. Beutell, Wendy Middlemiss

This study aims to investigate international students’ cultural adjustment, academic satisfaction and turnover intentions using ecological systems perspective and explores factors…

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Emerald Publishing Limited

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  • Dr Jeffrey W Alstete
  • Dr Heidi Flavian
  • Dr Krassie Petrova