Quality Assurance in Education: Volume 21 Issue 3


Table of contents

Initial assessment of two questionnaires for measuring service quality in the Hong Kong post‐secondary education context

Dennis C.S. Law

The SERVPERF (for Service Performance) and the HEdPERF (for Higher Education Performance) are two questionnaires for collecting customer/student feedback on service quality that…


Quality enhancement: a case of internal evaluation at a teacher education college

Hanna Ezer, Arielle Horin

The purpose of this paper is to examine faculty members' perceptions over time with respect to the concept of quality assurance; the evaluation objects and the rationale for…

Quality expectations in Thai higher education institutions: multiple stakeholder perspectives

Mukdashine Sandmaung, Do Ba Khang

The purpose of this paper is to determine the quality indicators that are suitable for assuring quality in higher education institutions (HEIs) in Thailand, from the perspectives…


Quality of work‐life model for teachers of private universities in Pakistan

Seema Arif, Maryam Ilyas

The purpose of this paper is to explore various dimensions of quality of work‐life (QWL) as it affects the life and attitude at work of teachers of private universities in Lahore…


Equity and excellence are not mutually exclusive: A discussion of academic standards in an era of widening participation

Gail Whiteford, Mahsood Shah, Chenicheri Sid Nair

Social inclusion policies in the higher education sector are implemented to ensure that all people – irrespective of socioeconomic background – have rights of access and the…


Institutional factors and the postgraduate student experience

Jonine Jancey, Sharyn Burns

Few studies have evaluated the satisfaction of mature‐aged postgraduate students. The purpose of this paper is to determine postgraduate coursework students' service expectations…

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Emerald Publishing Limited

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  • Dr Jeffrey W Alstete
  • Dr Heidi Flavian
  • Dr Krassie Petrova