Quality Assurance in Education: Volume 21 Issue 2


Table of contents

Managing university business educational quality: ISO or AACSB?

Ellen J. Dumond, Thomas W. Johnson

The purpose of this paper is to provide insight into quality management for business education. The paper provides business schools and Association to Advance Collegiate Schools…


The Bologna process in higher education: an exploratory case study in a Russian context

Maria Esyutina, Colm Fearon, Nicky Leatherbarrow

The aim of the current article is to discuss the role of the Bologna process in enabling quality of educational change, internationalisation and greater mobility using an example…

A model of student involvement in the quality assurance system at institutional level

Noha Elassy

This paper aims to create a theoretical model of student involvement in the institutional quality assurance process at their universities.


Essential distinctiveness: strategic alternatives in updating the business core curriculum

Jeffrey W. Alstete

This paper seeks to propose the use of specific strategic management tools for identifying opportunities for gaining competitive advantage in the business core curricula offered…

Identifying satisfied/dissatisfied service encounters in higher education

Hardeep Chahal, Pinkey Devi

This paper seeks to explore satisfactory and dissatisfactory service encounters in higher education.

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Copyright Holder:

Emerald Publishing Limited

Open Access:



  • Dr Jeffrey W Alstete
  • Dr Heidi Flavian
  • Dr Krassie Petrova