Quality Assurance in Education: Volume 20 Issue 3


Table of contents

Engaging international students: An analysis of the Australian Universities Quality Agency (AUQA) reports

Jane Burdett, Joanna Crossman

Australia has enjoyed two decades of growth in international student enrolments. This phenomenon, combined with the evolution of quality assurance policy frameworks, has…


Investigating attrition trendsin order to improvestudent retention

Leonid Grebennikov, Mahsood Shah

This paper aims to focus on the experience of monitoring of first year student attrition in a large metropolitan multi‐campus university during 2004‐2010. The paper seeks to…


What matters most: An exploratory multivariate study of satisfaction among first year hotel/hospitality management students

Finian O'Driscoll

This study presents institutional research and aims to explore the underlying factors that contribute to hospitality management students' satisfaction and perceptions of service…


Exploring quality assurance in sixth form colleges

David William Stoten

This paper aims to focus on the changing nature of quality assurance systems within the sixth form college sector.


The changing nature of teaching and unit evaluations in Australian universities

Mahsood Shah, Chenicheri Sid Nair

Teaching and unit evaluations surveys are used to assess the quality of teaching and the quality of the unit of study. An analysis of teaching and unit evaluation survey practices…


Investigation of Malaysian higher education quality culture and workforce performance

Hairuddin Mohd Ali, Mohammed Borhandden Musah

The purpose of this study is to examine the relationship between the quality culture and workforce performance in the Malaysian higher education sector. The study also aims to…

Cover of Quality Assurance in Education



Online date, start – end:


Copyright Holder:

Emerald Publishing Limited

Open Access:



  • Dr Jeffrey W Alstete
  • Dr Heidi Flavian
  • Dr Krassie Petrova