Quality Assurance in Education: Volume 20 Issue 2


Table of contents

What do teachers think about quality in the Spanish university?

Marta Barandiaran‐Galdós, Miren Barrenetxea Ayesta, Antonio Cardona‐Rodríguez, Juan José Mijangos del Campo, Jon Olaskoaga‐Larrauri

This paper aims to present the opinions of teaching staff at Spanish universities regarding the relative importance of a number of quality factors, and perceived levels of…

Leadership and quality management: An analysis of three key features of the Greek education system

Anna Saiti

This paper aims to investigate whether educational leadership in Greece implements the values of total quality management and contributes to the improvement of the educational…


Health care management courses in Greek universities: A first attempt to establish factors affecting satisfaction

Vangelis Kotsifos, Athanasios Alegakis, Anastas Philalithis

The object of this study is to formulate, establish and apply a suitable and reliable tool for measuring the course experience satisfaction of Master graduates. A questionnaire…

Perceptions of international students on service quality delivery in a Malaysian public university

Baboucarr Njie, Soaib Asimiran, Roselan Baki

The purpose of this study is to explore the perceptions of international students of service quality delivery (SQD) in a Malaysian public university.


An empirical study of state university students' perceived service quality

Sik Sumaedi, Gede Mahatma Yuda Bakti, Nur Metasari

This paper aims to identify: university students' perceived service quality dimensions; the dimensions contributing most towards overall students' perceived service quality; and…


Implementing a quality management framework in a higher education organisation: A case study

Kim O'Mahony, Thomas N. Garavan

This paper aims to report and analyse the lessons learned from a case study on the implementation of a quality management system within an IT Division in a higher education (HE…

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Emerald Publishing Limited

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  • Dr Jeffrey W Alstete
  • Dr Heidi Flavian
  • Dr Krassie Petrova