Quality Assurance in Education: Volume 19 Issue 3


Table of contents

Bringing about positive change in the higher education student experience: a case study

Sally Brown

The purpose of this article is to outline the ways in which staff of a post‐1992 UK university set about enhancing the student experience, at a time when the institution had poor…


Quality of learning facilities and learning environment: Challenges for teaching and learning in Kenya's public universities

Mwangi Ndirangu, Maurice O. Udoto

The purpose of this article is to report findings on the perceptions of quality of educational facilities in Kenyan public universities, and the implications for…


Understanding leadership paradigms for improvement in higher education

Shannon Flumerfelt, Michael Banachowski

This research article is based on the Baldrige National Quality Program Education Criteria for Performance Excellence's conceptualization of improvement as a dual cycle/three…


A new lean paradigm in higher education: a case study

Mark S. Doman

This case study aims to demonstrate that lean principles and practices utilized in industry can be successfully applied to improve higher education administrative processes…


Knowledge management in Malaysian school education: Do the smart schools do it better?

Marinah Awang, Ramlee Ismail, Peter Flett, Adrienne Curry

The purpose of this paper is to shed light on changes in the Malaysian education system, with particular reference to the development of Smart Schools, and to evaluate progress…


Teachers' attitudes towards training in ICT: a critical approach

Panagiotis Giavrimis, Stella Giossi, Adamantios Papastamatis

The aim of the present study is to investigate why teachers participate in Information and Communication Technology (ICT) programmes, what their sociological approaches are, and…

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Emerald Publishing Limited

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  • Dr Jeffrey W Alstete
  • Dr Heidi Flavian
  • Dr Krassie Petrova