Quality Assurance in Education: Volume 19 Issue 1


Table of contents

Policy windows, public opinion, and policy ideas: the evolution of No Child Left Behind

Vasil Jaiani, Andrew B. Whitford

The purpose of this paper is to examine the policy process that led to the passage of the No Child Left Behind (NCLB) Act in the United States and the Bush Administration's role…


The disabled student experience: does the SERVQUAL scale measure up?

Elizabeth Vaughan, Helen Woodruffe‐Burton

The purpose of this paper is to empirically test a new disabled service user‐specific service quality model ARCHSECRET against a modified SERVQUAL model in the context of disabled…


Adaptation and validation of the Course Experience Questionnaire in the context of post‐secondary education in Hong Kong

Dennis C.S. Law, Jan H.F. Meyer

The Course Experience Questionnaire (CEQ) is a quantitative instrument for collecting student feedback on programme quality that has been tested and practically used in Western…


What's a comment worth? How to better understand student evaluations of teaching

Winai Wongsurawat

The purpose of this paper is to critically analyze the value of the written comments section on student evaluations of teaching and develop a framework to improve the…


Design and development of rubrics to improve assessment outcomes: A pilot study in a Master's level business program in India

Malini Y. Reddy

This paper seeks to discuss the characteristics that describe a rubric. It aims to propose a systematic method for developing curriculum wide rubrics and to discuss their…

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Emerald Publishing Limited

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  • Dr Jeffrey W Alstete
  • Dr Heidi Flavian
  • Dr Krassie Petrova