Quality Assurance in Education: Volume 17 Issue 2


Table of contents

Academic writing: contested knowledge in the making?

Graham Badley

This paper seeks to consider whether academic writing should be regarded as knowledge in the making and why all such writing should be continuously challenged.


Learning communities and the quest for quality

Barbara Leigh Smith, Jean MacGregor

In the USA, as elsewhere, there is an ongoing need to improve quality in higher education. Quality improvement models from business have not been widely embraced, and many other…


The academic voice in English and Czech higher education quality

Patricie Mertova, Len Webster

This paper sets out to report on a research project investigating the academic voice in higher education quality in the UK and the Czech Republic. It aims to describe the origins…


Studying critical classroom encounters: The experiences of students in German college education

Roediger Voss

This paper seeks to explore satisfactory and unsatisfactory classroom (student‐lecturer) encounters in higher education from a student's perspective.


Comparing alternative instruments to measure service quality in higher education

Ana Brochado

The purpose of this paper is to examine the performance of five alternative measures of service quality in the high education sector – service quality (SERVQUAL)…


Conducting a graduate employer survey: a Monash University experience

Chenicheri Sid Nair, Patricie Mertova

The purpose of this paper is to present a framework that can be utilized in the design of graduate employer surveys carried out by tertiary institutions as a form of monitoring…

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Emerald Publishing Limited

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  • Dr Jeffrey W Alstete
  • Dr Heidi Flavian
  • Dr Krassie Petrova