Quality Assurance in Education: Volume 16 Issue 1

Subject:

Table of contents

Course evaluations: a tendency to respond “favourably” on scales?

Jenny A. Darby

The purpose of this paper is to investigate a possible favourable response pattern on scaled forms used as a means of evaluating training courses.

1287

The development of a conceptual model of student satisfaction with their experience in higher education

Jacqueline Douglas, Robert McClelland, John Davies

The purpose of this paper is to introduce a conceptual model of student satisfaction with their higher education (HE) experience, based on the identification of the variable…

11895

Designing a supply chain management academic curriculum using QFD and benchmarking

Marvin E. Gonzalez, Gioconda Quesada, Kent Gourdin, Mark Hartley

The purpose of this paper is to utilize quality function deployment (QFD), Benchmarking analyses and other innovative quality tools to develop a new customer‐centered…

2442

Rethinking quality and improvement in higher education

Don Houston

The purpose of this paper is to critically review dominant conceptions of and approaches to quality in higher education. It suggests an alternative approach with potential to…

7273

University students' knowledge of services and programs in relation to satisfaction: A case study of a private university in Lebanon

Ramzi N. Nasser, Bechara Khoury, Kamal Abouchedid

The purpose of this paper is to survey students on their satisfaction with university services and programs in a coeducational Lebanese Catholic higher education institution. The…

3485
Cover of Quality Assurance in Education

ISSN:

0968-4883

Online date, start – end:

1993

Copyright Holder:

Emerald Publishing Limited

Open Access:

hybrid

Editors:

  • Dr Jeffrey W Alstete
  • Dr Heidi Flavian
  • Dr Krassie Petrova