Table of contents
Course evaluations: a tendency to respond “favourably” on scales?
Jenny A. DarbyThe purpose of this paper is to investigate a possible favourable response pattern on scaled forms used as a means of evaluating training courses.
The development of a conceptual model of student satisfaction with their experience in higher education
Jacqueline Douglas, Robert McClelland, John DaviesThe purpose of this paper is to introduce a conceptual model of student satisfaction with their higher education (HE) experience, based on the identification of the variable…
Designing a supply chain management academic curriculum using QFD and benchmarking
Marvin E. Gonzalez, Gioconda Quesada, Kent Gourdin, Mark HartleyThe purpose of this paper is to utilize quality function deployment (QFD), Benchmarking analyses and other innovative quality tools to develop a new customer‐centered…
Rethinking quality and improvement in higher education
Don HoustonThe purpose of this paper is to critically review dominant conceptions of and approaches to quality in higher education. It suggests an alternative approach with potential to…
University students' knowledge of services and programs in relation to satisfaction: A case study of a private university in Lebanon
Ramzi N. Nasser, Bechara Khoury, Kamal AbouchedidThe purpose of this paper is to survey students on their satisfaction with university services and programs in a coeducational Lebanese Catholic higher education institution. The…
ISSN:
0968-4883Online date, start – end:
1993Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridEditors:
- Dr Jeffrey W Alstete
- Dr Heidi Flavian
- Dr Krassie Petrova