Quality Assurance in Education: Volume 14 Issue 4


Table of contents

TQM‐based self‐assessment in the education sector: Experiences from a Swedish upper secondary school project

Magnus Svensson, Bengt Klefsjö

The purpose of this paper is to describe a self‐assessment project, the steps taken and the tools used, and above all, focus on the evaluation made after the decision to…


The difficulty in implementing TQM in higher education instruction: The duality of instructor/student roles

Gavriel Meirovich, Edward J. Romar

The applicability of total quality management (TQM) to higher education instruction is controversial. The purpose of this paper is to help clarify the application of TQM to higher…


Total quality management in secondary schools in Kenya: extent of practice

Moses Waithanji Ngware, David Kuria Wamukuru, Stephen Onyango Odebero

To investigate the extent to which secondary schools practiced aspects of total quality management (TQM).


Improving management education

M.L. Emiliani

To present an outsider's view of how management education can be significantly improved.


“Serving time”: the relationship of good and bad teaching

Michael Jackson

The argument is that good and bad teaching are asymmetrical. Eradicating what is readily thought of as bad teaching does not leave behind the purse gold of good teaching. Good…


Quality assurance of multiple‐choice tests

Martin E. Bush

To provide educationalists with an understanding of the key quality issues relating to multiple‐choice tests, and a set of guidelines for the quality assurance of such tests.

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Emerald Publishing Limited

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  • Dr Jeffrey W Alstete
  • Dr Heidi Flavian
  • Dr Krassie Petrova