Quality Assurance in Education: Volume 11 Issue 3


Table of contents

Designing student feedback questionnaires

Jennifer Rowley

This article reviews the literature on student feedback questionnaires (SFQs), with a view to proposing some guidelines for the design of SFQs, and the processes associated with…


Latent impediments to quality: collaborative teaching and faculty goal conflict

Milorad M. Novicevic, M. Ronald Buckley, Michael G. Harvey, Paul Keaton

The purpose of this paper is to examine the impediments to quality engendered by the goal conflict between the business college’s institutional interest to offer collaborative…


Design that supports service quality: New Zealand’s model

Julius Omona

The Education Review Office (ERO) is both nationally and internationally renowned for its unique design for school evaluation, which has a bearing on schools and childhood centres…


Higher grades = higher evaluations: impression management of students

Philip R. Olds, D. Larry Crumbley

This study investigates the effects on end‐of‐the semester evaluations of the instructor resulting from grade inflation by the administration of a different number of…

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Emerald Publishing Limited

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  • Dr Jeffrey W Alstete
  • Dr Heidi Flavian
  • Dr Krassie Petrova