International Journal of Contemporary Hospitality Management: Volume 36 Issue 13

Experience-driven well-being: the case of unmanned smart hotels

Erose Sthapit, Chunli Ji, Yang Ping, Catherine Prentice, Brian Garrod, Huijun Yang

Drawing on the theory of memory-dominant logic, this study aims to examine how the substantive staging of the servicescape, experience co-creation, experiential satisfaction and…

The curatorial turn in tourism and hospitality

Greg Richards

This study, a conceptual paper, analyses the growth of curation in tourism and hospitality and the curator role in selecting and framing products and experiences. It considers the…

The ecosystem of disability inclusion in hospitality and tourism organisations: an integrative review and research agenda

Aziean Jamin, Gbolahan Gbadamosi, Svetla Stoyanova-Bozhkova

This paper reviews the literature on disability inclusion (DI) in supply and demand chains of hospitality and tourism (H&T) organisations. The purpose of this study is to assess…

Experience management in hospitality and tourism: reflections and implications for future research

Dora Agapito, Marianna Sigala

This paper aims to provide a critical reflection on the management of experiences in hospitality and tourism (H&T). The paper investigates the evolution of experience research…

Perceived inclusion climate for leader diversity: conceptualization and scale development

Huy Gip, Priyanko Guchait, Juan M. Madera

Although existing literature emphasizes the significance of diversity and inclusion in management roles for employees, there is a notable absence of a standardized scale to assess…

Augmented reality marketing in hospitality and tourism: a guide for researchers and managers

M. Claudia tom Dieck, Dai-In Danny Han, Philipp A. Rauschnabel

The hospitality and tourism industry is strongly influenced by new and immersive technologies, such as augmented reality (AR), to enhance customer experiences across a diverse set…

Hospitality in the age of Gen Z: a critical reflection on evolving customer and workforce expectations

Siamak Seyfi, Tan Vo-Thanh, Mustafeed Zaman

Gen Z, the largest and fastest-growing consumer generation, is transforming the hospitality industry as both customers and employees. By critically synthesizing empirical…