International Journal of Contemporary Hospitality Management: Volume 35 Issue 10

Retaining hospitality talent during COVID-19: the joint impacts of employee resilience, work social support and proactive personality on career change intentions

Wan Yang, Patrick C. Lee

Due to the COVID-19 pandemic, many people have experienced career shocks, especially employees in the hotel industry. To address how to retain talent in the industry, this study…

Realizing potential through absorptive capacity to create competitive advantage in hospitality organizations

SangGon (Edward) Lim, Chihyung “Michael” Ok

Absorptive capacity is a knowledge-processing ability that hospitality organizations should hone to create competitive advantage in a fierce business environment. This study aims…

Relational resources for promoting restaurant employees’ thriving at work

Haemi Kim, Jinyoung Im, Yeon Ho Shin

This study aims to investigate the significant role of restaurant employees’ relational resources to promote thriving at work. The mediating effect of heedful relating was focused…

Green human resource management, job embeddedness and their effects on restaurant employees’ green voice behaviors

Reza Sharbaf Tabrizi, Osman M. Karatepe, Hamed Rezapouraghdam, Elisa Rescalvo-Martin, Constanta Enea

The purpose of this study is to test the interrelationships of green human resource management (GHRM), job embeddedness (JEM), green promotive voice behavior and green prohibitive…

A review of multilevel analysis in hospitality management

Su-Ying Pan

The purpose of this paper is twofold. The first is to review the extant literature on hospitality management by tracking past research patterns and critically reviewing the use of…

The dynamics in asymmetric effects of multi-attributes on customer satisfaction: evidence from COVID-19

Jong Min Kim, Jiahao Liu, Keeyeon Ki-cheon Park

This study aims to explore how the “new normal” induces the dynamics in the asymmetric relationship between service quality attributes and customer satisfaction.

Error management orientation: impact on service recovery performance, and the mediating role of self-efficacy

Priyanko Guchait

This paper investigates whether error management orientation (EMO) of hospitality employees influence their service recovery performance (SRP) through self-efficacy.

Cruise revenue management: cross-discipline literature review and development of an integrated cruise revenue management framework

Angela Mai Chi Chu, Cathy Hsu

This study aims to adopt a holistic approach to understand cruise revenue management (RM) practices that cover ticket and onboard revenues, through a cross-disciplinary literature…

Experimental design studies in hospitality and tourism research: constructive recommendations

Jungkeun Kim, Seongseop (Sam) Kim, Jihoon Jhang, Yeil Kwon, Nancy Grace Baah

This study aims to systematically review a total of 513 papers using experimental methods in hospitality and tourism research and then proposed new recommendations to address…

An ensemble machine learning framework for Airbnb rental price modeling without using amenity-driven features

Indranil Ghosh, Rabin K. Jana, Mohammad Zoynul Abedin

The prediction of Airbnb listing prices predominantly uses a set of amenity-driven features. Choosing an appropriate set of features from thousands of available amenity-driven…

The effect of employee recognition on restaurant employees’ job embeddedness, knowledge sharing and service orientation: abusive supervision as a moderator

Emmanuel Twumasi Ampofo, Osman M. Karatepe, Ishmael Mensah, Maxwell Tabi Wilberforce

The purpose of this paper is to develop and test a research model that explores the interrelationships of employee recognition, job embeddedness (JE), knowledge sharing, service…

Information processing of food safety messages: what really matters for restaurant customers?

Kiyan Shafieizadeh, Salman Alotaibi, Chen-Wei (Willie) Tao

This study aims to examine how customers’ perceptions of the quality and credibility of restaurants’ food safety information influence customers’ information adoption and…

Environmentally specific authentic leadership and team green creative behavior based on cognitive-affective path systems

Muhammad Farrukh, Ali Raza, Muhammad Rafiq

This study aims to investigate the role of environmentally specific authentic leadership (ESAL) and cognitive-affective path systems (team passion and goal clarity) in enhancing…

Linking customer mistreatment to employees’ helping behaviour: a self-efficacy perspective of autonomous and dependent helping

Haibo Wu, Mengsang Chen, Xiaohui Wang

Drawing on the self-cognitive theory, this study aims to propose a conceptual model that links customer mistreatment with different types of helping behaviors through the…

Live streaming: pushing limits of hospitality and tourism online experiences

Nan Hua, Bin Li, Tingting (Christina) Zhang

This paper aims to propose a hospitality and tourism live-streaming (HTLS) experience cocreation model based on a critical reflection of extant literature to capture the governing…

Effects of reputation on guest satisfaction: from the perspective of two-sided reviews on Airbnb

Qiang Ye, Sai Liang, Zaiyan Wei, Rob Law

From the perspective of two-sided review systems, this study aims to investigate how guests’ prior reputation influences their subsequent satisfaction on Airbnb.