International Journal of Contemporary Hospitality Management: Volume 32 Issue 6

Guest editorial

Priyanko Guchait, Juan Madera, Taylor Peyton

Servant leadership and organizational citizenship behavior: The mediating effect of empathy and service climate

Dioni Elche, Pablo Ruiz-Palomino, Jorge Linuesa-Langreo

This paper aims to process underlying the relationship between supervisor servant leadership and employee organizational citizenship behavior (OCB) in hotels. Specifically, it…

Leaders or organisations?: A comparison study of factors affecting organisational citizenship behaviour in independent hotels

Alireza Nazarian, Peter Atkinson, Pantea Foroudi, Dilini Edirisinghe

Managers of independent hotels need to maximise organisational citizenship behaviour (OCB) among employees to gain sufficient competitive advantage in an increasingly competitive…

Does servant leadership better explain work engagement, career satisfaction and adaptive performance than authentic leadership?

Bahar Kaya, Osman M. Karatepe

The purpose of this paper is to propose a research model in which work engagement (WENG) mediates the effects of servant leadership (SL) and authentic leadership (AL…

Authentic leadership’s effect on customer orientation and turnover intention among Portuguese hospitality employees: The mediating role of affective commitment

Neuza Ribeiro, Patrícia Duarte, Jessica Fidalgo

Hospitality employees’ attitudes and behaviors play a crucial role in enhancing customer satisfaction and service quality and ultimately firms’ success; therefore, organizations…

Authentic leadership and career satisfaction: the meditating role of thriving and conditional effect of psychological contract fulfillment

Wen Chang, James Busser, Anyu Liu

This study aims examine the impact of authentic leadership on the career satisfaction of hospitality employees through the lens of thriving. The two components of thriving, that…

A meta-analysis of transformational leadership in hospitality research

Chenglin Gui, Anqi Luo, Pengcheng Zhang, Aimin Deng

Though the effect of transformational leadership (TFL) on followers has been largely examined in hospitality, the findings are rather inconsistent. This paper aims to provide a…

Meta-analysis of outcomes of leader–member exchange in hospitality and tourism: what does the past say about the future?

Wen Chang, Anyu Liu, Xuhui Wang, Bowen Yi

Leader–member exchange (LMX) theory is particularly relevant to the hospitality and tourism industry due to its labor-intensive and service-focused nature. However, the…

Validating effective managerial behaviors for the hospitality industry

John W. Michel, Michael J. Tews, J. Bruce Tracey

This paper aims to examine the validity of the Managerial Practices Survey (MPS). Despite voluminous work on leadership styles, few studies have examined the specific behaviors of…

Seasonal employee leadership in the hospitality industry: a scale development

Huseyin Arasli, Levent Altinay, Hasan Evrim Arici

The purpose of this paper is to examine the model of seasonal employee leadership (SEL) in a service management process and to create a multi-dimensional scale to gauge this…

How will service robots redefine leadership in hotel management? A Delphi approach

Shi Xu, Jason Stienmetz, Mark Ashton

Using the Delphi technique, this paper aims to investigate how human resource experts perceive service robots will impact leadership and human resource management in the…

When do abusive leaders experience guilt?

Cass Shum, Kweisi Ausar, Min-Hsuan Tu

Drawing from the appraisal theory, this paper aims to examine the conditions under which abusive leaders experience guilt and suggests that guilt motivates leaders to help…

Gendered and diversified? Leadership in global hospitality and tourism academia

Irina Gewinner

This paper aims to represent a unique and original piece of research on full professors in global hospitality and tourism academia. Aimed at revisiting academic leadership, this…