International Journal of Contemporary Hospitality Management: Volume 30 Issue 12

Business intelligence and big data in hospitality and tourism: a systematic literature review

Marcello Mariani, Rodolfo Baggio, Matthias Fuchs, Wolfram Höepken

This paper aims to examine the extent to which Business Intelligence and Big Data feature within academic research in hospitality and tourism published until 2016, by identifying…

Does trust in organization mediate the influence of servant leadership on satisfaction outcomes among flight attendants?

Shiva Ilkhanizadeh, Osman M. Karatepe

Drawing from servant leadership (SL) and social exchange theories, our study investigates trust in organization (TIO) as a mediator of the impact of SL on job, career and life…

Hotel online reviews: creating a multi-source aggregated index

Nuno Antonio, Ana Maria de Almeida, Luís Nunes, Fernando Batista, Ricardo Ribeiro

This paper aims to develop a model to predict online review ratings from multiple sources, which can be used to detect fraudulent reviews and create proprietary rating indexes, or…

Strategic CSR for airlines: does materiality matter?

Seoki Lee, Bora Kim, Sunny Ham

Considering the increasing significance of corporate social responsibility (CSR) in the corporate world and the mixed findings of the financial implication of CSR investment in…

Continuous innovation in the hotel industry: The development of organizational ambidexterity through human capital and organizational culture in Spanish hotels

Mercedes Úbeda-García, Enrique Claver-Cortés, Bartolomé Marco-Lajara, Francisco García-Lillo, Patrocinio Carmen Zaragoza-Sáez

The purpose of this paper is to explore whether the use of high-performance work systems (HPWSs) facilitates the development of organizational ambidexterity directly or through a…

The impact of disability on guests’ perceptions of service quality delivery in the hospitality industry

Valentini Kalargyrou, Nelson A. Barber, Pei-Jou Kuo

The purpose of this study is to examine the impact of employees’ different disability types on lodging guests’ perceptions of service quality delivery and stereotyping. The study…

Exploration of the successful glocalization of ethnic food: a case of Korean food

Jinsoo Hwang, Seongseop (Sam) Kim, Ja Young (Jacey) Choe, Chang-Ho Chung

This study aims to investigate the potential for successful glocalization of ethnic Korean food through the exploration of the reasons for preferring Korean food, the success…