International Journal of Contemporary Hospitality Management: Volume 23 Issue 5

Dimensions of hotel experience of people with disabilities: an exploratory study

Yaniv Poria, Arie Reichel, Yael Brandt

This exploratory study aims to focus on the challenges arising from the interactions between wheelchair users, individuals using crutches and blind people with the hotel…

Service climate, employee commitment and customer satisfaction: Evidence from the hospitality industry in China

Yuanqiong He, Wenli Li, Kin Keung Lai

This study attempts to contribute to the knowledge of how service climate improves customer satisfaction in the hospitality industry based on evidence from mainland China. It…

Work‐related depression in the hotel industry: a study in the United Arab Emirates

Osman M. Karatepe, Ladan Zargar Tizabi

The purpose of this study is to develop and test a model, which examines work‐related depression among frontline hotel employees. Specifically, the model examines emotional…

The cascading affective consequences of exercise among hotel workers

Vincent P. Magnini, Gyumin Lee, BeomCheol (Peter) Kim

The purpose of this study is to develop and test a model in which exercise, mediated by emotional intelligence and trust, can result in increased job satisfaction and…

The simultaneous effects of person‐organization and person‐job fit on Turkish hotel managers

Fatma Nur Iplik, Kemal Can Kilic, Azmi Yalcin

The purpose of this research is to examine the simultaneous effects of person‐organization (P‐O) and person‐job (P‐J) fit on job attitudes of five star hotels' managers in Turkey.

Effects of authentic atmospherics in ethnic restaurants: investigating Chinese restaurants

SooCheong (Shawn) Jang, Yinghua Liu, Young Namkung

Given the rapid development of ethnic‐themed restaurants, this study aims to investigate how authentic atmospherics affects consumer emotions and behavioral intentions in Chinese…

Are hotel managers becoming more professional: the case of hotel financial controllers?

Cathy Burgess

This paper aims to explore the following question: does the industry context influence management attitudes towards being a professional?

Friends to grow and foes to know: lessons in successful stakeholder management from Orlando: An interview with William C. Peeper, President (retired), Orlando/Orange County Convention and Visitors Bureau

Robert C. Ford

The purpose of this paper is to offer insights and lessons learned about how to successfully balance the interests of the many competing stakeholders who can or do influence the…

Editorial

Fevzi Okumus