International Journal of Contemporary Hospitality Management: Volume 23 Issue 4

Tourism experience management research: Emergence, evolution and future directions

J.R. Brent Ritchie, Vincent Wing Sun Tung, Robin J.B. Ritchie

The essence of tourism is the development and delivery of travel and visitation experiences. This paper aims to provide a quantitative and qualitative assessment of articles in…

Strategic management: An analysis of its representation and focus in recent hospitality research

Robert J. Harrington, Michael C. Ottenbacher

The purpose of this paper is to assess the level of strategic management topic representation within the academic field of hospitality. The study addresses the following…

Hospitality quality: new directions and new challenges

Anne P. Crick, Andrew Spencer

This article aims to discuss issues related to service quality in the hotel industry. It highlights unique aspects of hotel work and the implications for service delivery, and…

Hospitality finance research during recent two decades: Subjects, methodologies, and citations

SooCheong (Shawn) Jang, Kwangmin Park

– The purpose of this study is to understand hospitality finance research through content analysis by examining articles published during the past two decades (1990 to 2009).

Hospitality HRM: past, present and the future

Michael C.G. Davidson, Ruth McPhail, Shane Barry

This paper aims to review the past, current and future trends in human resource management (HRM) in the hospitality industry, with a specific focus on large international hotels…

Hospitality marketing research from 2000 to 2009 : Topics, methods, and trends

Myongjee Yoo, Sojung Lee, Billy Bai

– The purpose of this study is to provide an analysis of published marketing research within the top four hospitality journals and suggest future research directions.

Progress and development of information and communication technologies in hospitality

Crystal Ip, Rosanna Leung, Rob Law

In order to enhance operational efficiency, improve service quality and reduce costs, practitioners in the hospitality industry have widely adopted and implemented information and…

Tourism ' s destination dominance and marketing website usefulness

Arch G. Woodside, Vicente Ramos Mir, Mariana Duque

The purpose of this article is to propose and test empirically tourism ' s destination dominance and marketing website usefulness hypothesis (TDDH). The study proposes a…

Editorial

Fevzi Okumus

Special Issue on Development and progress in contemporary hospitality management research

Rob Law, Billy Bai