International Journal of Contemporary Hospitality Management: Volume 19 Issue 5

Service failure and recovery strategies in the restaurant sector: An Indo‐US comparative study

Kirti Dutta, Umashankar Venkatesh, H.G. Parsa

The purpose of this research is to explore the reasons for service failure in restaurants. The paper aims to give insights into customers' perceptions and response regarding…

Exploring consumer attitude and behaviour towards green practices in the lodging industry in India

Kamal Manaktola, Vinnie Jauhari

The study seeks to explore the factors which influence the consumer attitude and behaviour towards green practices in the lodging industry in India and also to explore the…

Measuring efficiency of the hotel and restaurant sector: the case of India

Gunjan M. Sanjeev

The purpose of this research is to provide exploratory insights on measurement of efficiency of the hotel and restaurant companies operating in India.

Managing reservations through online distribution channels: An insight into mid‐segment hotels in India

Swati Dabas, Kamal Manaktola

This study aims to evaluate current room inventory distribution strategies of mid‐segment hotels in India, identifying factors that influence the managerial decisions in selecting…

An analysis of the debt‐equity structure of leading hotel chains in India

Kirti Madan

The article seeks to evaluate the capital structure of leading hotel chains of India to examine the role of financing decision in the overall performance of companies. It aims to…

Social software practices on the internet: Implications for the hotel industry

Mridula Dwivedi, T.P. Shibu, Umashankar Venkatesh

The aim of this paper is to gain insight into the implications of the proliferation of social software like blogs, message boards and consumer review sites, etc. and its…

Guest editorial

Vinnie Jauhari

Editorial

Richard Teare