Table of contents
Strategic options in fair trade retailing
Alexander James NichollsNotes that there has been a significant increase in the market for fair trade products in the UK over the past five years. Provides a definition of fair trade and goes on to set a…
Employee behavior, feelings of warmth and customer perception in service encounters
Jos Lemmink, Jan MattssonModels link between employees’ behavior and short‐ and long‐term customer perceptions. Subjects were confronted with five different video taped non‐routine service encounters…
An examination of the relationship between trust, commitment and relationship quality
Amy Wong, Amrik SohalAttempts to examine the concepts of trust and commitment, on two levels of retail relationships: the salesperson level as well as the store level, and test their impact on…
Retail cooperatives: group size, group identification, communication frequency and relationship effectiveness
Leslie StoelObserves that the group size of some US retail hardware cooperatives increased during the 1990s, as cooperative managements strove to increase the quantity and quality of group…
The entry of Wal‐Mart in Brazil and the competitive responses of multinational and domestic firms
Angela da Rocha, Luis Antonio DibInvestigates the entry of Wal‐Mart in Brazil, and subsequent moves of established retailers and new entrants with data taken from secondary sources and interviews with executives…
ISSN:
0959-0552Renamed from:
Retail and Distribution ManagementOnline date, start – end:
1990Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridEditor:
- Prof Neil Towers