International Journal of Retail & Distribution Management: Volume 21 Issue 3

A. Goldberg & Sons Plc

John Pal

Attempts to draw out the salient factors at work during the late1970s and 1980s that led to success, initially, in the retail sector,but ultimately to the failure of the company…

Storehouse

Gary Warnaby

Describes the origins and development of the companies that mergedto form Storehouse in 1985; and the overall performance of the group inthe subsequent five years. Highlights the…

Central Regional Co‐operative Society Ltd

David G. Swindley

Details the history of the co‐operative movement and societies fromthe beginning in 1844 to the present day. Describes the principles onwhich the co‐operative ideal was based and…

“Who cares wins”

Gary Davies

Considers the implementation of the customer care campaign withinAsda, as a response to the results of a MORI survey of Asda staff andcustomers. The staff training programme took…

River Island Clothing Co.: A case study on changing an image

Gaynor Lea‐Greenwood

Details how the Lewis family took Lewis Separates (formed in 1954),repositioned it as the fashion store, Chelsea Girl, to meet the demandsof a fashion‐conscious, more affluent…

The rangill forum

Kim Harris

A case study based on a number of similar businesses butillustrating some general points applicable to any independent retailbusiness. Discusses the importance of location and a…

Allied Breweries: The changing role of the business development manager

Ruth A. Schmidt, Claudio Vignali, Barry J. Davies

Based on an interview with a senior manager at Joshua Tetley &Son Ltd about the changing role of the business development manager.Summarizes the changes in the brewery industry…

The Benetton experience

Claudio Vignali, Ruth A. Schmidt, Barry J. Davies

Gives a resume of the Benetton operation, describing how 80 percent of Benetton retailing is franchised with the majority taking placeoutside Italy. Studies, in depth, the…