Table of contents
Factors impacting information governance in the mobile device dual‐use context
Mario Silic, Andrea BackThe purpose of this paper is to reveal factors that impact information governance within the mobile technology implementation in organizations in the dual‐use context.
2199
Issues with contact centres – as a new interface between public organisations and citizens
Maria KallbergVarious levels of government offer citizens different channels and services using information technology (IT). Within e‐government different types of “e‐services” are used. The…
1364
A strategic approach to making sense of the “wicked” problem of ERM
Julie McLeod, Sue ChildsThe purpose of this paper is to provide an approach to viewing the “wicked” problem of electronic records management (ERM), using the Cynefin framework, a sense‐making tool. It…
2805
Tracing the lifecycle of Canadian criminal records: A critical examination in relation to public policy and user access and comprehension
Lauren KilgourThe purpose of this paper is twofold. First, it explains the current records management practices for Canadian criminal records. Second, it details the larger social and cultural…
1273
ISSN:
0956-5698Online date, start – end:
1989Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridEditors:
- Dr Elizabeth Lomas
- Sarah R Demb, MLIS