Records Management Journal: Volume 23 Issue 2


Table of contents

Factors impacting information governance in the mobile device dual‐use context

Mario Silic, Andrea Back

The purpose of this paper is to reveal factors that impact information governance within the mobile technology implementation in organizations in the dual‐use context.


Issues with contact centres – as a new interface between public organisations and citizens

Maria Kallberg

Various levels of government offer citizens different channels and services using information technology (IT). Within e‐government different types of “e‐services” are


A strategic approach to making sense of the “wicked” problem of ERM

Julie McLeod, Sue Childs

The purpose of this paper is to provide an approach to viewing the “wicked” problem of electronic records management (ERM), using the Cynefin framework, a sense‐making


Tracing the lifecycle of Canadian criminal records: A critical examination in relation to public policy and user access and comprehension

Lauren Kilgour

The purpose of this paper is twofold. First, it explains the current records management practices for Canadian criminal records. Second, it details the larger social and

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Copyright Holder:

Emerald Publishing Limited

Open Access:



  • Dr Elizabeth Lomas
  • Sarah R Demb, MLIS