European Business Review: Volume 34 Issue 4

Knowledge generation and market orientation during global crises in supply chains

Fellipe Silva Martins, Leonardo Vils, Fernando Antonio Ribeiro Serra, Wanderley da Silva Junior, Domingos Márcio Márcio Rodrigues Napolitano

Supply chains (SCs) depend on interorganizational relationships (IORs) to function optimally, yet crises may lessen the knowledge flows therein. This paper aims to address this…

Sustainability orientation, CSR implementation and new venture growth

Albert Danso, Samuel Adomako, Joseph Amankwah-Amoah, Theophilus Lartey

Building on the upper echelons theory and sustainability orientation (SO) literature, this paper aims to examine the possibility that the relationship between chief executive…

Escaping from institutional weakness by EM-MNEs: the role of firms’ resources vulnerability

Mauricio Losada-Otálora, Veneta Andonova

How does emerging market multinational enterprises’ (EM MNEs) resource vulnerability to domestic institutional weakness influence the escapist outward foreign direct investment…

Effects of customer characteristics and service quality on share of wallet in neighbourhood shops based on an asymmetric approach

Christian Nedu Osakwe

The purpose of this paper is to increase the understanding of customer share of wallet (SoW) based on research in customer characteristics and the retail service quality model…

Exploring customer stewardship behaviors in service firms

Henry Boateng, Fortune Edem Amenuvor, Diyawu Rahman Adam, George Cudjoe Agbemabiese, Robert E. Hinson

The existing literature has emphasized the importance of frontline service employees developing a sense of ownership for the overall well-being of customers. However, studies into…

I can see the opportunity that you cannot! A nexus between individual entrepreneurial orientation, alertness, and access to finance

Ahmad Raza Bilal, Tehreem Fatima, Sajid Iqbal, Muhammad Kashif Imran

The purpose of this study is to demonstrate how alertness enable small and medium scale enterprise (SME) owners to leverage their individual entrepreneurial orientation (IEO) such…

Organisational and environmental indicators of B2B sellers’ sales performance in services firms

Rocio Rodriguez, Mornay Roberts-Lombard, Nils M. Høgevold, Göran Svensson

This study aims to propose a conceptual framework based on organisational and environmental indicators of business-to-business sellers’ sales performance in services firms.