International Journal of Health Care Quality Assurance: Volume 8 Issue 3
Addressing the issues of management and quality
Table of contents
Setting standards
Norma V. RaynesA method of involving users and providers in residential care forolder people was used to develop standards of care and outcomeindicators. The standards were prioritized using the…
Integrated communications perspectives and the practice of total quality management
Dennis Tourish, Pauline IrvingCommunication is becoming increasingly identified as a significantfactor influencing the ability of the NHS to achieve high‐qualityoutcomes. Typically, organizations have tended…
Links between clinical audit and contracting systems
Joanne Lord, Peter LittlejohnsIn 1989, a programme of clinical audit was introduced throughoutthe UK National Health Service (NHS), in an attempt to improve carethrough the application of quality methodology…
Service quality in hospital care: the development of an in‐patient questionnaire
Anne E. Tomes, Stephen Chee Peng NgDescribes the development of a multi‐item scale for assessingin‐patient perceptions of service quality in an NHS or NHS Trusthospital. Presents evidence of the high reliability of…
A needs‐led approach to hospital resettlement
Ray HigginsReports on an inter‐agency initiative in Wakefield that used aneeds‐led case management approach for the resettlement of 32 formerusers of long‐term hospital mental health…
ISSN:
0952-6862Online date, start – end:
1988Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridEditors:
- Professor Charu Chandra
- Professor Sameer Kumar