Category:Industry and Public Sector Management
Table Of Contents: Volume 31 Issue 1
The purpose of this paper is to analyse the complexities involved in implementing continuous improvement (CI) initiatives in public sector organisations.
Given the importance of context in shaping learning, the authors argue that there is a need for research aimed specifically at elucidating organizational learning in a…
The purpose of this paper is to contribute to the feedback discourse by exploring how public managers and politicians use complaints from citizens to improve the overall…
Online date, start – end:1988
Copyright Holder:Emerald Publishing Limited
- Prof Dr Sandra van Thiel