International Journal of Public Sector Management: Volume 31 Issue 1

Analysing public sector continuous improvement: a systems approach

Arun A. Elias, Dona Davis

The purpose of this paper is to analyse the complexities involved in implementing continuous improvement (CI) initiatives in public sector organisations.

Conceptualizing learning in the public sector: the importance of context

Wendy Jarvie, Jenny Stewart

Given the importance of context in shaping learning, the authors argue that there is a need for research aimed specifically at elucidating organizational learning in a public…

Re-locating accountability through technology: From bureaucratic to electronic ways of governing public sector work

Dimitra Petrakaki

The purpose of this paper is to explore the implications of e-government for horizontal/social accountability (to citizens) by looking into its shifting location. Its main purpose…

Citizen feedback as a tool for continuous improvement in local bodies

Alessandro Minelli, Renato Ruffini

The purpose of this paper is to contribute to the feedback discourse by exploring how public managers and politicians use complaints from citizens to improve the overall and…

Performance management and job-goal alignment: A conditional process model of turnover intention in the public sector

Alexander Kalgin, Dmitry Podolskiy, Daria Parfenteva, Jesse W. Campbell

The use of performance management (PM) tools is a defining characteristic of public sector management. However, while research on PM is extensive, comparatively little focuses on…

Co-production as deep engagement: Improving and sustaining access to clean water in Ghana and Nigeria

Mary S. Mangai, Michiel S. De Vries

While there is an urgent need for clean water in Ghana and Nigeria, governments lack the financial means to do much to address this need. This does not mean that improving access…