International Journal of Quality & Reliability Management: Volume 31 Issue 7

Improving integration of human resources into quality management system standards

Kathryn A. Boys, Anne E. Wilcock

Little attention has been paid to how quality management systems (QMSs) are optimized by supportive employee behavior. The purpose of this paper is to provide a critical review of…

Self-certification framework for technological innovation: a case study

Dong-Young Kim, Young-Ha Hwang

The purpose of this paper is to present a self-certification framework for assessing technological innovation and certifying superior products. The paper discusses how and why…

Conceptualizing e-government service quality under credence based settings : A case of e-counseling in India

Amritesh, Subhas C. Misra, Jayanta Chatterjee

The purpose of this paper is to acknowledge the potential complexities in conventional notions of e-government service environments, which have earlier been conceptualized as a…

A revised FMEA application to the quality control management

Claudia Paciarotti, Giovanni Mazzuto, Davide D’Ettorre

The purpose of this paper is to propose a cost-effective, time-saving and easy-to-use failure modes and effects analysis (FMEA) system applied on the quality control of supplied…

Development of fuzzy U control chart for monitoring defects

Soroush Avakh Darestani, Azam Moradi Tadi, Somayeh Taheri, Maryam Raeiszadeh

Shewhart's control charts are the most important statistical process control tools that play a role in inspecting and producing quality control. The purpose of this paper is to…

The verification of effective leadership style for TQM: A comparative study between USA-based firms and China-based firms

Young Sik Cho, Joo Y. Jung

The purpose of this paper is to verify the universal applicability of total quality management (TQM) across national boundaries. Specifically, the authors examined the validity of…

Development of a metrological management model using the AHP and SEM techniques

Jaime Beltrán, Jesús Muñuzuri, Miguel Rivas, Enrique Martín

The evaluation of management systems is usually based on a series of assumptions which are never questioned. The purpose of this paper is to focus on two of these assumptions, in…

Multicomponent joint reliability importance of series-in-parallel and parallel-in-series systems

Kanchan Jain, Isha Dewan, Monika Rani

Joint reliability importance (JRI) of components is the effect of a change of their reliability on the system reliability. The authors consider two coherent multi-component…