Strapline:For the financial services sector
Table Of Contents: Volume 24 Issue 7
This paper seeks to investigate the determinants of private medical insurance (PMI) consumption in the UK.
The impact of salesperson transformational leadership behavior on customer relationship marketing behavior: A study of the Sri Lankan corporate banking sectorJ.A.S.K. Jayakody, W.M.A. Sanjeewani
The purpose of this paper is to identify the impact of transformational leadership behavior of salespersons on the level of customers' trust and customers' relationship…
This study aims to explore the key factors of the electronic service quality (e‐SQ) perceptions of UK banking customers and to evaluate the customers’ perceptions of their…
This paper seeks to examine how customer expectations, perceived service quality and satisfaction predict loyalty among bank customers in Nigeria.
Online date, start – end:1983
Copyright Holder:Emerald Publishing Limited
- Dr Hooman Estelami