International Journal of Bank Marketing: Volume 21 Issue 4

Antecedents to perceived service quality: an exploratory study in the banking industry

Spiros P. Gounaris, Vlassis Stathakopoulos, Antreas D. Athanassopoulos

Using empirical data derived from the Greek banking sector, the authors attempt to model the influence of bank‐specific (market orientation) and customer‐specific (comparison…

Service quality measurement in the banking sector in South Korea

Charles Chi Cui, Barbara R. Lewis, Won Park

There have been numerous studies on measures of service quality, such as SERVQUAL and SERVPERF, in a variety of contexts, but the validity of these instruments in Asian markets is…

Strategy, competition and diversification in European and Mexican banking

Bernado Bátiz‐Lazo, Douglas Wood

This article identifies whether top managers in banks’ parent companies are highly involved in the design of strategy and examines how management styles influence (or reflect…

Developing retail credit infrastructure: a network perspective

Michael Shulver, Michael A. Lewis

This paper explores theoretical and practical aspects (i.e. resources allocated, activities undertaken, actors/decisions involved) of corporate “parenting” in the development of a…