International Journal of Operations & Production Management: Volume 28 Issue 12

In “the zone”: The role of evolving skill and transitional workload on motivation and realized performance in operational tasks

Elliot Bendoly, Mike Prietula

The purpose of this paper is to examine how training specific to a given operational task, and subsequent experiential learning, can heighten skill and hence shift the level of…

Developing a conceptual model of lead performance measurement and benchmarking: A multiple case analysis

Rodney McAdam, Shirley‐Ann Hazlett, Karen Anderson‐Gillespie

Environmental turbulence including rapid changes in technology and markets has resulted in the need for new approaches to performance measurement and benchmarking. There is a need…

Customer enquiry management and product customization: An empirical multi‐case study analysis in the Italian capital goods sector

Marta Zorzini, Linda Hendry, Mark Stevenson, Alessandro Pozzetti

The customer enquiry management (CEM) process is of strategic importance in engineer‐to‐order contexts but existing literature does not adequately describe how firms support…

Supply chain bolt‐ons: investment and usage by manufacturers

Charles A. Watts, Vincent A. Mabert, Nathan Hartman

While past IT investment research has looked at a number of important factors, one issue that needs to be resolved in supply chain IT is the ability of different types of software…

Outstanding Paper Award

Robert S. Collins

Editorial

Andrew Taylor, Margaret Taylor

Note from the publisher

Vicky Williams