Library Management: Volume 40 Issue 3/4


Table of contents

Customer care practices at the University of Nairobi (UON), Jomo Kenyatta Memorial Library (JKML), Kenya

Josephine Orayo, Jane Maina, Jotham Milimo Wasike, Felicitas Ciabere Ratanya

The purpose of this paper is to provide an analysis of the customer care practices at the University of Nairobi, Jomo Kenyatta Memorial Library (JKML), Kenya.

Marketing of academic health libraries 2.0: a case study

Manika Lamba

The advent of Web 2.0 in libraries persuades the librarians to adopt new ways to communicate, determine, and satisfy the needs of the users. The paper aims to discuss this issue.

The current innovation status of university libraries in Pakistan

Sania Awais, Kanwal Ameen

The purpose of this paper is to examine the current status of innovations in the university libraries of Pakistan because desire for reshaping the university libraries is…

Qualitative and quantitative efficacy measurement of TERI library and information centre resources: A case study

Deepa N., P.K. Bhattacharya, Shantanu Ganguly, Anandajit Goswami

The purpose of the paper is to evaluate print and electronic resources of TERI’s Library and Information Centre (LIC) with an aim to maximize the net marginal benefits and…

Understanding and motivating academic library employees: theoretical implications

Bibi Alajmi, Hessah Alasousi

The purpose of this paper is to examine the levels of motivation and needs satisfaction of academic library employees, adopting Maslow’s hierarchy of needs to examine…


The roles of libraries and librarians in integrating national development in South-Eastern Nigeria

Ngozi Perpetua Osuchukwu, Philips Oluwaseun Ayeni

The services of the libraries are to disseminate information and create awareness on issues of importance in the society. Often times, it is not very clear on what and how…

Marketing academic library information services using social media

Suha AlAwadhi, Sultan M. Al-Daihani

The purpose of this paper is to examine the use of social media in the marketing of academic library resources and services in Kuwait and identifies the factors related to…


Using SEM-PLS to assess users satisfaction of library service quality: evidence from Malaysia

Sahar Hosseinikhah Choshaly, Marva Mirabolghasemi

The purpose of this paper is to examine the impact of Libqual+™ dimension (affect of services, information control and Library as a place) on user satisfaction at…

Global library marketing research: A scientometric assessment of publications output during 2006–2017

Dinesh K. Gupta, B.M. Gupta, Ritu Gupta

The purpose of this paper is to quantitatively and qualitatively analyze library marketing research output using select bibliometric indicators with the aim of identifying…

Aspects of measuring the impact of new innovations in Finnish libraries

Markku Antero Laitinen

The purpose of this paper is to examine aspects of measuring the impact of new innovations in Finnish libraries.

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  • Mr Steve O'Connor