Management Decision: Volume 35 Issue 6

TQM and BPR: symbiosis and a new approach for integration

Sang M. Lee, Arben Asllani

Total quality management (TQM) and business process re‐engineering (BPR) are two management approaches designed to improve organizational performance and quality. Because of the…

Determinants of organizational performance

Michael H. McGivern, Stephen J. Tvorik

A holistic, integrative and synergistic performance model is defined by inter‐firm variables represented as economic rates of return for both economic and organizational factors…

An empirical study on the learning‐updating strategy to allocate managerial resources for operations improvement

Bowon Kim

Firms face a great deal of uncertainty in developing new technology. This uncertainty poses much more serious problems when development projects are new to firms and there are few…

The memetics of firms, entrepreneurship and the new body politic: the memetics of the marketplace

D. Philip Carney, Russell Williams

If business success were the elixir of life, there have been, and will always be, many who claim to have its formula. Each attempts to sell a new generation this complex…

Socio‐technical systems theory: an intervention strategy for organizational development

Steven H. Appelbaum

Integrating organizational development (OD) and technological intervention into a total system is one of the more difficult tasks for an executive or consultant to execute…

Cellular management: a framework for the support services?

Paul Humphreys, Eddie McAleer

The introduction of cells has in general been beneficial to organizations by improving productivity and quality, reducing lead times and providing non‐routine jobs for personnel…

The cost of capital: perspectives for managers

John C. Groth, Ronald C. Anderson

Describes the conceptual meaning of the cost of capital (COC) and relates its use of COC in decisions that add value to a company. Illustrations provide the basis for an intuitive…