Designing and Tracking Knowledge Management Metrics

Authors:

• Alexeis Garcia-Perez
• Farah Gheriss
• Denise Bedford

Chapters:

• Prelims

Section 1: Metrics as a Decision-Making Tool

• Chapter 1: Metrics In Business and Knowledge Management
• Chapter 2: Decision-Making Models and Factors
• Chapter 3: Decision Processes and Methods
• Chapter 4: Whole Organization Metrics Strategy

Section 2: Building the Organization’s Capacity for Knowledge Management Metrics

• Chapter 5: Knowledge Management Metrics Architecture and Infrastructure
• Chapter 6: Metrics For Knowledge in The Business Process
• Chapter 7: Metrics for Knowledge Management Capabilities
• Chapter 8: Metrics For Knowledge Capital Assets

Section 3: Measurement Methods and Sources

• Chapter 9: Measurement, Reliability, and Validity
• Chapter 10: Sources of Evidence For Your Metrics

Section 4: Implementing the Measurement Strategy

• Chapter 11: Engaging Around Metrics
• Chapter 12: Governance – Sustaining the Metrics Strategy
• Appendix: Developing A Knowledge Metrics Strategy – A Project Plan
• Index