Citation
(2003), "Cheque is not in the post", Work Study, Vol. 52 No. 2. https://doi.org/10.1108/ws.2003.07952bab.007
Publisher
:Emerald Group Publishing Limited
Copyright © 2003, MCB UP Limited
Cheque is not in the post
Cheque is not in the post
As part of its continuing effort to enhance customer service, US Gas Company Laclede has fully implemented a convenient, paperless, electronic billing or "e-bill" system. Laclede Gas sent information about the new e-bill system to customers in last November's bills. Laclede Gas customers, including those of its Missouri Natural Gas division, are now able to view and pay their monthly gas bills through their choice of more than 650 Web sites that include banks, brokerages, credit unions, Internet portals and personal financial management software. For customers enrolled in the e-bill system, Laclede Gas will post the customers' bills through a secure connection with CheckFree, which makes the bills available for review at the Web site of choice for each customer. Those who enroll will receive an e-mail notification that the e-bills have been posted – rather than a paper bill – so they can securely review their bill and schedule payment. Laclede and Missouri Natural customers can begin managing their accounts online by visiting www.lacledegas.com to find out how they can enroll. Once enrolled, customers can make their payments online and view the past electronic bill statements for each month they have been enrolled, up to six months. When they approve their monthly payment amount and schedule the payment date, the payment is sent to arrive on time from their designated bank, credit union or brokerage account. The new service is made available through Laclede's relationship with CheckFree i-Solutions, the leading provider of interactive e-billing and e-statement software and services and part of CheckFree Corporation. Unlike paper payments, customers who pay their bills electronically through CheckFree are protected by the CheckFree guarantee against late fees resulting from processing delays, as well as liability for unauthorised transactions.