Citation
(2002), "One for all", Work Study, Vol. 51 No. 3. https://doi.org/10.1108/ws.2002.07951cad.005
Publisher
:Emerald Group Publishing Limited
Copyright © 2002, MCB UP Limited
One for all
One for all
Topcall is a global company, with ISO 9000 certification, that incorporates remote access technologies to provide fully functional unified messaging and universal communications systems. Solutions are built on its flagship product, Communication Server ONE, the platform for strategic communications and resilient messaging. With over two decades of focused experience, Topcall offers a portfolio of mature integrations at both the back-end (Cisco CallManager, SAP, Siebel, IBM MQSeries) and front-end (Lotus Notes, Microsoft Exchange, GroupWise, cc:Mail, HP OpenMail). Topcall's technology permits users to manage not only their e-mail and voicemail, but faxes, SMS, telex messages and even paper documents (such as physical post that is typically scanned in by a mailroom operative), in one mailbox, via one server and centralised store, using almost any available access technologies.
It also helps to increase efficiency and productivity (for example, mobilising the workforce with browser, voice and WAP access to the message store, address book, calendar, etc.). Fully featured computer telephony integration (CTI) and voice-over-IP (VoIP) integration complete the picture. The summation of this technology means that office, remote and travelling workers can listen to their e-mails and letters via a text-to-speech engine on their mobiles while travelling, working from home or at a client's premises. Visit www.topcall.com for further information.