Moving the office to the forecourt

Citation

(2002), "Moving the office to the forecourt", Work Study, Vol. 51 No. 1. https://doi.org/10.1108/ws.2002.07951aad.007

Moving the office to the forecourt

Moving the office to the forecourt

The next time you pay at the pump you might also be able to pay at the kiosk – your monthly bills that is. Building on the demand for custom self-service payment applications, NCR Corporation is introducing (unfortunately, so far only in the USA) the Xpress Payment Kiosk, enabling retailers to capture the growing consumer response to self-service convenience. A natural for convenience stores, many of which generate up to 70 percent of their revenue through self-service devices, the NCR Xpress Payment Kiosk allows retailers to deliver greater service without adding staff. NCR's Xpress Payment Kiosk provides a convenient, one-stop alternative for individuals who otherwise would drive from one location to another to pay bills in person. Consumers simply scan a bar code on their bill or enter a personal access code. The intuitive, touch screen kiosk shows consumers their bills, accepts their payments, credits their accounts, and prints receipts. The kiosk can accept cash, cheques, credit, or debit card payments into a secure enclosure. The NCR software records all payments, including cash denominations, for easy payment reconciliation. It also monitors and communicates cash canister and printer media status for easy servicing. In addition to hardware and software, NCR offers professional services consulting to help retailers and participating service providers – such as local utilities, phone companies, cable TV, etc. – with workflow processes, user-friendly screens and software customization. The Kiosk can run multimedia product advertising or store promotional messages when not in use for bill payment. It also can be programmed to collect direct customer feedback through online flash surveys.