Annotated bibliography on the Deming philosophy

Citation

Gregory, J.D. (1999), "Annotated bibliography on the Deming philosophy", Journal of Management History (Archive), Vol. 5 No. 8. https://doi.org/10.1108/jmh_arc.1999.15805hae.001

Annotated bibliography on the Deming philosophy

Jeffrey D. GregoryDoctoral Student, University of Southern California, California, USA

This bibliography seeks to provide students and practitioners with an orientation to the basic tenets of the Deming philosophy and Deming's contributions to management. The principal aims are to assist the reader in acquiring an understanding of the Deming approach and direct the reader to other works for further reading and study. This bibliography identifies the most frequently cited books written by Deming, his mentors, colleagues, and biographers.

Deming, W.E. (1986), Out of the Crisis, Center for Advanced Engineering Study, Massachusetts Institute of Technology, Cambridge University Press, Cambridge MA, 1988.

Deming holds US managers responsible for causing a society-wide quality crisis. "What style of management must change to halt the decline of Western industry, and to turn it upward ... There must be an awakening to the crisis, followed by action, management's job.... The transformation can only be accomplished by man, not by hardware (computers, gadgets, automation, or new machinery). A company cannot buy its way into quality."

Deming's classic book explains, with numerous examples, what managers have been doing in the past and what they must do if they are to experience success in the future. He shows companies how to improve quality and productivity and how to regain competitive position through the use of his "14 points for managemen''.

Deming, W.E. (1995), The New Economics: For Industry, Government, Education, 2nd ed., Center for Advanced Engineering Study, Massachusetts Institute of Technology, MA.

In his last book, Deming writes of his "System of profound knowledge" that will enable managers to make the transformation necessary for survival and success in today's economic climate. He also shares his thoughts on leadership, management, Shewhart's charts, and variation. The aim of the book is to start the reader on the road to knowledge and to create a yearning for more knowledge. This is also a textbook for students of engineering, economics, and business.

Deming advises: "This book is for people who are living under the tyranny of the prevailing style of management. The huge, long-range losses caused by this style of management have led us into decline. Most people imagine that the present style of management has always existed, and is a fixture. Actually, it is a modern invention ­ a prison created by the way in which people interact. This interaction afflicts all aspects of our lives ­ government, industry, education, health care."

Hunt, V.D. (1992), Quality in America: How to Implement a Competitive Quality Program, Irwin, Burr Ridge, IL.

Hunt analyzes the state of quality practices in USA and offers his own plan for successfully implementing a competitive quality program based on the "quality first" methodology. Using a mix of comparative analysis, lessons learned, tools, and techniques, he helps the reader understand the quality hurdles facing organizations. "Quality first" is a synthesis of the unique benefits of the world's best quality improvement methods, including the Deming approach, Juran approach, Crosby school, and TQM.

Hunt highlights four quality management experts (Deming, Crosby, Juran, and Costello) who offer the reader a wide range of approaches to better under- stand quality in USA. A comparative assessment of the four change agents is also provided.

Kilian, C.S. (1992), The World of W. Edwards Deming, 2d ed., SPC Press, Knoxville, TN.

Kilian was Deming's assistant for 39 years. Deming allowed Kilian to use important papers in this book that are available nowhere else. These include a proposed Code of ethics for statisticians, Notes on quality care in medicine, the now historic "Lecture to top managers in Japan in 1950", and a summary of his teaching to the Japanese. The book also includes many photographs and illustrations, including Deming's own scrapbook of the trip to Japan in which he received the Second Order of the Sacred Treasure ­ the highest award Japan can bestow on a foreigner. Of particular interest is the complete bibliography of his publications and complete listing of his academic and honorary degrees, positions, international activities, and honors. Information about the Deming Prize is also included.

Neave, H.R. (1990), The Deming Dimension, SPC Press, Knoxville, TN.

Neave was a close friend and colleague of Deming and they worked together to ensure a book which clearly explains the philosophy and principles developed by Deming over a period of more than half a century. The book begins with a historical perspective and goes on to explain the basic tenets of the Deming philosophy, showing us both what needs to be done and why. It contains complete and up-to-date coverage of the 14 points, the deadly diseases, the obstacles, the system of profound knowledge, the experiment on red beads, and the funnel experiment.

Scherkenbach, W.W. (1991), Deming's Road to Continual Improvement, SPC Press, Knoxville, TN.

This book is based on the author's work at Ford and General Motors and years of study with Deming. The first section of the book includes commentary on process definition, the voice of the customer and the voice of the process, the lessons from the red bead and funnel experiments, the Deming cycle, and barriers to change. The second section includes ways to operationalize the Deming philosophy. In this section are discussions of organization for quality, attributes of a leader with profound knowledge, operational definitions, Deming's philosophy regarding evaluation and grading, and the need for education and training.

Shewart, W.A. (1931), Economic Control of Quality of Manufactured Product, Van Nostrand Company, Inc., Milwaukee, WI; American Society for Quality Control (1980); CEE Press, Washington, DC (1986).

Shewart was a great friend, mentor, and colleague to Deming. They met in 1927 and spent much time working together. This is Shewart's definitive book, originally published in 1931. As such, it touches on quality control in all aspects ­ specifications, problems with inspection, improvement of the process, operational definitions, and problems in the definition of quality. The consumer, to Shewart, was the most important part of the production line. Without the consumer, production ceases.

Shewart, W.A. (1939), Statistical Method from the View Point of Quality Control, Graduate School of the Department of Agriculture; Dover (1986).

This book comprises a series of lectures given by Shewart and edited by Deming. In this one small volume, Shewart explains the essential difference between theory and practice. The important principles explained include his rules for presentation of data and criteria for meaning. This book is required reading for all who are interested in the history and development of quality control.

Deming's supreme respect for Shewart's work is clearly seen in the following extract from Kilian's biography, "One can say that the content of my seminars ... and the content of my books ... are based in large part on my understanding of Shewart's teaching. Even if only 10 percent of the listeners absorb part of Shewart's teachings, the number may in time bring about change in the style of Western management."

Walton, M. (1986), The Deming Management Method, Dodd, Mead, and Company, New York, NY; Mercury Books, London (1989).

Walton gives an introduction to Deming, his mission, and his method. She offers practical applications of the acclaimed Deming management method. Responding to queries from companies wanting to know how the Deming method works, the author describes the method as it is used by firms and organizations from across the industrial spectrum.

Walton, M. (1986), Deming Management at Work, East Rutherford, NJ; G.P. Putnam's Sons (1989).

A large portion of this book is devoted to practical applications of Deming's philosophy by some of USA's most innovative firms. Deming's management techniques are carefully explained in this detailed, step-by-step treatment of their major points and their practical application to everyday business life.

Using examples, quotations, and stories, Walton describes the method as it is used by companies and organizations from throughout the business spectrum ­ large and small, from service industries to manufacturing to local government agencies.

Walton sums up the crucial role of statistics: "American managers pride themselves on hunches and intuition. When they succeed, they take credit. When they fail, they find someone to blame. But a quality transformation rests on a different set of assumptions: decisions must be based on facts ... [and] ... it is helpful to display information graphically."

Selected bibliography

Books

Bok, S. (1989), Lying: Moral Choice in Public and Private Life, Vintage, New York, NY.

Bowles, J. and Hammond, J. (1991), Beyond Quality, G.P. Putnam's Sons, New York, NY.

Bozeman, B. and Straussman, J. (1990), Public Management Strategies: Guidelines for Managerial Effectiveness, Jossey-Bass, San Francisco, CA.

Brocka, B. and Brocka, M.S. (1992), Quality Management: Implementing the Best Ideas of the Masters, Business One Irwin, Homewood, IL.

Bryson, J.M. (1995), Strategic Planning for Public and Nonprofit Organizations, Jossey-Bass, San Francisco CA.

Busnell, P.T. (1994), Transformation of the American Manufacturing Paradigm, Garland Publishing, Inc., New York, NY.

Carlisle, J.A. and Parker, R.C. (1989), Beyond Negotiation, John Wiley & Sons, Chichester.

Cohen, S. and Brand, R. (1993), Total Quality Management in Government: A Practical Guide for the Real World, Jossey-Bass, San Francisco, CA.

Crosby, P.B. (1979), Quality is Free: The Art of Making Quality Certain, McGraw-Hill, New York, NY.

Crosby, P.B. (1984), Quality without Tears: The Art of Hassle-free Management, McGraw- Hill, New York, NY.

Crosby, P.B. (1989), Let's Talk Quality, McGraw-Hill, New York, NY.

Delavigne, K. and Robertson, J.D. (1994), J.D. Deming's Profound Changes, Prentice-Hall, Englewood Cliffs, NJ.

Deming, W. E. (1982), Quality, Productivity, and Competitive Position, Center for Advanced Engineering Study, Massachusetts Institute of Technology, MA.

Dertouzos, M.L., Lester, R.K. and Solow, R.M. (1989), Made in America: Regaining the Productive Edge, The MIT Commission on Industrial Productivity, The MIT Press, Cambridge, MA.

Dobyns, L. and Crawford-Mason, C. (1991), Quality or Else: The Revolution in World Business, Houghton Mifflin, Boston, MA.

Drucker, P. (1973), Management, Tasks, Responsibilities, Practices, Harper and Row, New York, NY.

Eberts, R. and Eberts, C. (1995), The Myths of Japanese Quality, Prentice-Hall, Upper Saddle River, NJ.

Feigenbaum, A.V. (1983), Total Quality Control, McGraw-Hill, New York, NY.

Ferrell, O. C. and Fraedrich, J. (1994), Business Ethics: Ethical Decision Making, Houghton Mifflin, Boston, MA.

Fisher, R.A. (1970), Statistical Methods for Research Workers, 14th ed., Oliver and Boyd Publishers, Edinburgh.

Gabor, A. (1990), The Man Who Discovered Quality: How W. Edwards Deming Brought the Quality Revolution to America ­ the Stories of Ford, Xerox, and General Motors, Times Books, New York, NY.

Gazzaniga, M.S. (1985), The Social Brain: Discovering the Networks of the Mind, Basic Books, New York, NY.

Gitlow, H., Oppenheim, A. and Oppenheim, R. (1995), Quality Management: Tools and Methods for Improvement, 2d ed., Irwin, Burr Ridge, IL.

Gore, A. (1993), Creating a Government that Works Better and Costs Less: A Report of the National Performance Review, Random House, New York, NY.

Halberstam, D. (1986), The Reckoning, William Morrow, New York, NY.

Ishikawa, K. (1971), Guide to Quality Control, Asian Productivity Organization.

Ishikawa, K. (1985), What Is Total Quality Control? ­ The Japanese Way, Prentice-Hall, Englewood Cliffs, NJ.

Juran, J.M. (1988), Juran on Planning for Quality, The Free Press, New York, NY.

Juran, J.M. (1989), Juran on Leadership for Quality, The Free Press, New York, NY.

Juran, J.M. (1992), Juran on Quality by Design, The Free Press, New York, NY.

Juran, J.M. (Ed.) (1995), A History of Managing for Quality: The Evolution, Trends, and Future Directions of Managing For Quality, American Society for Quality Control, Milwaukee, WI; Quality Press (1995).

Juran, J.M. and Gryna, F. M. (Eds) (1988), Juran's Quality Control Handbook, 4th ed., McGraw-Hill, New York, NY.

Kawai, K. (1960), Japan's American Interlude, University of Chicago Press, Chicago, IL.

Kelman, H.C. (1965), Social-Psychological Approaches to the Study of International Relations, Holt, Rinehart, and Winston, Inc., New York, NY.

Kohn, A. (1986), No Contest: The Case against Competition, Houghton Mifflin, Boston, MA.

Kohn, A. (1993), Punished by Rewards, Houghton Mifflin, Boston, MA.

Koteen, J. (1991), Strategic Management in Public and Nonprofit Organizations, Praeger, New York, NY.

Latzko, W.J. and Saunders, D.M. (1995), Four Days with Dr Deming, Addison- Wesley, Reading, MA.

Leman, K.L. (1985), The Birth Order Book, Dell Publishing, New York, NY.

Lewis, C.I. (1929), Mind and the World Order, Scribners; Dover, New York, NY (1956).

Livingston, J., Moore, J. and Oldfather, F. (Ed.) (1973), The Japan Reader: Postwar Japan, 1945 to the Present, Pantheon Books, New York, NY.

Mann, N.R. (1985), The Keys to Excellence: The Story of the Deming Philosophy, Prestwick Books, Los Angeles, CA; Mercury Books, London (1989).

McCoy, R. (1994), The Best of Deming, SPC Press, Knoxville, TN.

Mintzberg, H. (1994), The Rise and Fall of Strategic Planning, The Free Press, New York, NY.

Ouchi, W.G. (1984), The M-Form Society, Addison-Wesley, Reading, MA.

Ouchi, W.G. (1981), Theory Z: How American Business Can Meet the Japanese Challenge, Addison-Wesley, Reading, MA.

Peters, T.J. and Waterman, R.H. (1982), In Search of Excellence, Harper and Row, New York, NY.

Price, M.J. and Chen, E.E. (1995), "Total quality in a small, high-technology company", in Cole, R.E., The Death and Life of the American Quality Movement, Oxford University Press, New York, NY.

Rest, J.R. (1986), Moral Development Advances in Research and Theory, Praeger, New York, NY.

Robbins, S.P. (1994), Essentials of Organizational Behavior, Prentice-Hall, Englewood Cliffs, NJ.

Schein, E.H. (1985), Organization Culture and Leadership, Jossey-Bass, San Francisco, CA.

Scherkenbach, W.W. (1990), The Deming Route to Quality and Productivity: RoadMaps and Roadblocks, CEE Press Books, Washington, DC (1986); Mercury Press, Rockville, MD (1990).

Schmidt, W. and Finnigan, J. (1992), The Race without a Finish Line, Jossey-Bass, San Francisco, CA.

Schön, D.A. (1983), The Reflective Practitioner, Basic Books, New York, NY.

Schonberger, H.B. (1989), Aftermath of War: Americans and the Remaking of Japan (1945-1952), Kent State University Press, Kent, OH.

Schultz, L. (1994), Profiles in Quality: Learning from the Masters, Quality Resources, White Plains, NY.

Steiss, A.W. (1985), Strategic Management and Organizational Decision Making, D.C. Heath and Company, Lexington, MA.

Stupak, R.J. (1969), The Shaping of Foreign Policy: The Role of The Secretary of State as Seen by Dean G. Acheson, The Odyssey Press, New York, NY.

Wheeler, D.J. and Chambers, D.S. (1992), Understanding Statistical Process Control, 2d ed., SPC Press, Knoxville, TN.

Articles

Carrol, A.B. (1991), "The pyramid of corporate social responsibility: toward the moral management of organizational shareholders", Business Horizons, July/August.

Cochran, W.G. (1967), "Footnote by William G. Cochran" in Neyman, J. "R.A. Fisher (1890-1962): an appreciation", Science, Vol. 156, June 16.

Deming, W.E. (1953), "On the distinction between enumerative and analytic surveys", Journal of the American Statistical Association.

Deming, W.E. (1975), "On probability as a basis for action", The American Statistician.

Deming, W.E. (1985), "Transformation of Western style of management", Interfaces, Vol. 15, May-June.

Elkind, P. (1977), "The GM-VW battle: blood feud", Fortune, April 14.

Fuller, F.T. (1985), "Eliminating complexity from work: improving productivity by enhancing quality", National Productivity Review, Autumn.

Hopper, K. (1985), "Quality, Japan, and the US: the first chapter", Quality Progress, September.

Hunter, W.G., O'Neill, J.K. and Wallen, C. (1987), "Doing more with less in the public sector", Quality Progress, July.

Nelson, L.S. (1984), "The Shewart control chart ­ tests for special causes", Journal of Quality Technology, October.

Scherkenbach, W.W. (1985), "Performance appraisal and quality: Ford's new philosophy", Quality Progress, April.

Scholtes, P.R. and Hacquebord, H. (1987), "A practical approach to quality", Joiner Associates, Madison, WI; republished as "Beginning the quality transformation" (July) and "Six strategies for beginning the quality transformation" (August), Quality Progress (1988).

Stupak, R.J. (1986), "Executive leadership in the public sector", The Federal Managers Quarterly, Fall.

Stupak, R.J. (1991), "Court leadership in transition", The Justice System Journal, Spring.

Stupak, R.J. (1994), "The successful sales manager for the 1990s", The Sales Trainer, January.

Voorhees, T. (1950), "NSC policy paper on Asia", attached to NSC-61 (10 January.

Papers, monographs and manuals

Academic American Encyclopedia (1991), Grolier, Inc., Danbury, CT.

BS 5750: A Positive Contribution to Better Business (1987), British Standards Institution Quality Assurance. The British Standard "Quality System" BS 5750 was the forerunner of, and is mostly identical to, the International Standard ISO 9000.

Bugle Notes (1950), United States Military Academy, West Point, NY.

Continuing Process Control and Process Capability Improvement (1984), Ford Motor Company, Dearborn, MI.

The Deming Prize (1955), The Union of Japanese Scientists and Engineers, Tokyo, Japan.

The W. Edwards Deming Papers, Personal Files Section, Manuscripts Division, Library of Congress, Washington DC.

Ethics Training for Acquisition Instructors: 505340, Department of Defense (undated).

"The occupation of Japan: economic policy and reform" (1978), Proceedings, MacArthur Foundation Symposium, April 13-15.

"The occupation of Japan: the international context" (1982), Proceedings, MacArthur Foundation Symposium, October 21-22.

Petersen, P.B. (1985), Reflections about W. Edwards Deming, Johns Hopkins University, Baltimore, MA.

Petersen, P.B. (1987), "The contribution of W. Edwards Deming to Japanese management theory and practice", Proceedings, Academy of Management Best Papers, August 11.

"Policy with respect to Japan" (1952), National Security Council Document-125/1, July 18.

Profound Knowledge, Booklet No. 5 (1990), British Deming Association, Salisbury.

Quick, L.J. "Deming, shame, and corporate social responsibility" (unpublished), Illinois Benedictine College (undated).

Scholtes, P.R. (1988), The Team Handbook, Joiner Associates, Madison, WI.

Spangler, M. and Sullivan, J.D (1995), W. Edwards Deming: A Register of His Papers in the Library of Congress, Manuscript Division, Library of Congress, Washington, DC.

Videos

Continuous Improvement in Quality and Productivity, Ford Motor Company, Dearborn, MI.

Doctor's Orders, Central ITV, Birmingham.

If Japan Can, Why Can't We? Films Inc., Chicago, IL.

A Japanese Control Chart, SPC Press, Knoxville, TN.

Quality and Productivity in Service Organizations (Deming), MIT Video (course).

Roadmap for Change ­ The Deming Approach, Encyclopedia Britannica Educational Corporation, Lake Orion, MI.

The 14 Steps Management Must Take, I (Deming), MIT video course.

The 14 Steps Management Must Take, II (Deming), MIT video course.

Why Productivity Increases as Quality Improves (Deming), MIT video course.

Organizations

The W. Edwards Deming Institute (WEDI): a non-profit organization founded by Deming in 1993. Its aim is to focus on learning and sharing ideas and foster understanding of the Deming System of Profound Knowledge to advance commerce, prosperity, and peace.

The W. Edwards Deming Institute, PO Box 59511, Potomac, Maryland 20859-9511. Tel: (301) 299-2419; Fax: (301) 983-5132.

The British Deming Association (BDA) originated from an informal meeting arranged at the University of Nottingham in May 1987 of a group of about 35 people from a wide variety of companies and national and educational institutions. The BDA came formally into existence as a not-for-profit organization in November 1987. Deming became its Honorary Life President early in 1988. The principal aims of the BDA are: to promote a greater national awareness, especially among top management, of the importance of the Deming approach to businesses, organizations, the national economy, and to society in general; to help members understand and adopt the approach; to form a network for the study and exchange of information, knowledge, and experience (with theory!) between members; and to act as a link with Deming and other national and international authorities on the improvement of quality.

The British Deming Association, (attn Val Thomas, chief executive), Henry R. Neave, PhD, director of education and research, the Old George Brewery, Rollestone Street, Salisbury, Wiltshire SP1 1DX. Tel: 1722 412138; WWW: http://www.deming.org.uk/

Statistical Process Controls, Inc., began in 1982 by Donald J. Wheeler, PhD. The company provides training in the use of statistical process controls (SPC) techniques to understand and use data effectively. Consultation and support in the implementation of SPC techniques and quality management is also available. SPC Press, Inc. publishes books on SPC techniques and quality management (a number of the sources cited in the bibliographies are available to include those published by other companies). The company also sells training tools, videotapes, and books of interest to its clients and customers. Both companies are managed in accord with the Deming philosophy and are dedicated to providing the highest quality of training, books, products, and service to customers. A catalogue is published yearly, and a newsletter, SPC INK, is published quarterly for all clients and customers.

Statistical Process Controls, Inc., SPC Press, Inc., 5908 Toole Drive, Suite C, Knoxville, Tennessee 37919. Tel: (423) 584-5005; Fax: (423) 588-9440; WWW: www.spcpress.com

(Jeffrey D. Gregory is the business and finance manager for the US Marine Corps Advanced Amphibious Assault Vehicle, a major defense acquisition program. His other positions include: program manager for conventional ammunition, comptroller, logistician, manpower specialist and US Marine Corps officer. He is a graduate of Rochester Institute of Technology and the Industrial College of the Armed Forces and earned graduate degrees from Florida Institute of Technology, Georgetown University, and the University of Southern California. He is at present a doctoral student at the University of Southern California.)

This article is part of a special symposium issue on an operational code approach to W. Edwards Deming: the man, the context, the savant and the legacy, guest edited by Ronald Stupak.