The weight of excellence (efforts that have been made to implement lean ideas and techniques for maximum quality and excellence in the workplace)

Human Resource Management International Digest

ISSN: 0967-0734

Article publication date: 18 October 2011

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Citation

(2011), "The weight of excellence (efforts that have been made to implement lean ideas and techniques for maximum quality and excellence in the workplace)", Human Resource Management International Digest, Vol. 19 No. 7. https://doi.org/10.1108/hrmid.2011.04419gaa.010

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Emerald Group Publishing Limited

Copyright © 2011, Emerald Group Publishing Limited


The weight of excellence (efforts that have been made to implement lean ideas and techniques for maximum quality and excellence in the workplace)

Article Type: Abstracts From: Human Resource Management International Digest, Volume 19, Issue 7

Mehta M.B. Industrial Engineer (USA) , April 2011 Vol. 43 No. 4, Start page: 35, No. of pages: 6

Reviews the efforts that have been made over the years to implement lean ideas and techniques in the quest for maximum quality and excellence in the workplace, and the way that such efforts have been repeatedly compromised by human nature whereby people want the benefits of lean processes but are reluctant to apply the necessary effort dictated by lean principles in order to achieve success. Explains that, since a fundamental idea of lean is using every moment of every employee to satisfy the requirements of the paying customer, the first thing that needs to be addressed is to make sure that employees do not waste any time, and managers must know how each employee uses their time at work. Points out the necessity for charging the customer only for the value provided, the vital role of teamwork in satisfying the customer, and the need to increase communications and transparency. Concludes that there is also a need to standardize all that can be standardized. ISSN: 1542-894X Reference: 40AL029

Keywords: Quality management techniques, Lean production, Industrial engineering, Management techniques, Customer requirements, Customer satisfaction, Customers, Customer services quality, Organizations