Way to run a railroad (human resources at London Overground Rail Operators Ltd)

Human Resource Management International Digest

ISSN: 0967-0734

Article publication date: 30 August 2011

Keywords

Citation

(2011), "Way to run a railroad (human resources at London Overground Rail Operators Ltd)", Human Resource Management International Digest, Vol. 19 No. 6. https://doi.org/10.1108/hrmid.2011.04419faa.009

Publisher

:

Emerald Group Publishing Limited

Copyright © 2011, Emerald Group Publishing Limited


Way to run a railroad (human resources at London Overground Rail Operators Ltd)

Article Type: Abstracts From: Human Resource Management International Digest, Volume 19, Issue 6

Harrington S.Human Resources (UK), Apr 2011, Start Page: 28, No of Pages: 4

Profiles Darren Hockaday, human resources director at London Overground Rail Operations Ltd. (LOROL). Discusses the human resources model that has been adopted at LOROL which supports the company’s objective of achieving challenging punctuality targets. Describes the changes to infrastructure that have improved operations but stresses the important role that staff have played in achieving the customer service targets. Explains how the company’s recruitment strategy, the changes to employment contracts that have been negotiated with the trade unions, the emphasis on good employee communications and the stress on good leadership have contributed to achieving these targets. ISSN: 0964-8380 Reference: 40AK387

Keywords: Human resource management, Organizational performance, Rail transport