Way to run a railroad (human resources at London Overground Rail Operators Ltd)

Citation

(2011), "Way to run a railroad (human resources at London Overground Rail Operators Ltd)", Human Resource Management International Digest, Vol. 19 No. 6. https://doi.org/10.1108/hrmid.2011.04419faa.009

Way to run a railroad (human resources at London Overground Rail Operators Ltd)

Article Type: Abstracts From: Human Resource Management International Digest, Volume 19, Issue 6

Harrington S.Human Resources (UK), Apr 2011, Start Page: 28, No of Pages: 4

Profiles Darren Hockaday, human resources director at London Overground Rail Operations Ltd. (LOROL). Discusses the human resources model that has been adopted at LOROL which supports the company’s objective of achieving challenging punctuality targets. Describes the changes to infrastructure that have improved operations but stresses the important role that staff have played in achieving the customer service targets. Explains how the company’s recruitment strategy, the changes to employment contracts that have been negotiated with the trade unions, the emphasis on good employee communications and the stress on good leadership have contributed to achieving these targets. ISSN: 0964-8380 Reference: 40AK387

Keywords: Human resource management, Organizational performance, Rail transport