A variation in understanding
John Morgan
(Quality Manager, National Provident Institution)
259
Abstract
To be successful, the voice of the customer needs to be matched to the voice of the process. SPC can be used to close that gap by defining the type of variation that causes the mis‐match.
Citation
Morgan, J. (1993), "A variation in understanding", The TQM Magazine, Vol. 5 No. 1. https://doi.org/10.1108/eb059548
Publisher
:MCB UP Ltd
Copyright © 1993, MCB UP Limited