Sensing the need for change
Article publication date: 1 April 1992
Even though GEC Sensors started its total quality programme six years ago, it is only recently that it has become a real part of the company's business improvement culture. The turning point in its quest for quality was the attainment of senior and middle management commitment.
Williams, M. (1992), "Sensing the need for change", The TQM Magazine, Vol. 4 No. 4. https://doi.org/10.1108/eb059533
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