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Leading the way

William Roth (Roth & Associates)
Doug Ferguson (Roth & Associates)

The TQM Magazine

ISSN: 0954-478X

Article publication date: 1 April 1992

Abstract

The use of quality improvement processes can yield major benefits to an organisation. This article looks at why some companies are failing to capitalise on this technique and suggests a phased‐approach to getting it right.

Citation

Roth, W. and Ferguson, D. (1992), "Leading the way", The TQM Magazine, Vol. 4 No. 4. https://doi.org/10.1108/eb059529

Publisher

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MCB UP Ltd

Copyright © 1992, MCB UP Limited