Leading the way

Abstract

The use of quality improvement processes can yield major benefits to an organisation. This article looks at why some companies are failing to capitalise on this technique and suggests a phased‐approach to getting it right.

Citation

Roth, W. and Ferguson, D. (1992), "Leading the way", The TQM Magazine, Vol. 4 No. 4. https://doi.org/10.1108/eb059529