All that glitters is not gold
Frans Stevens
(Consultant, Philips International BV)
Roger Williams
(Professor of Business and Organisation, Erasmus University, Rotterdam)
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Abstract
More and more organisations are seeking both quality awards and accreditation to enhance their competitive edge. In this article, the authors unwrap the ‘shiny paper’ that surrounds these quality awards.
Citation
Stevens, F. and Williams, R. (1991), "All that glitters is not gold", The TQM Magazine, Vol. 3 No. 1. https://doi.org/10.1108/eb059510
Publisher
:MCB UP Ltd
Copyright © 1991, MCB UP Limited