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A six‐step guide to process reengineering

Planning Review

ISSN: 0094-064X

Article publication date: 1 February 1993

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613

Abstract

This model integrates proven management tools such as Total Quality Management, benchmarking, customer‐satisfaction measurement, and cross‐functional team building into an innovative process reengineering program.

Citation

Furey, T.R. (1993), "A six‐step guide to process reengineering", Planning Review, Vol. 21 No. 2, pp. 20-23. https://doi.org/10.1108/eb054407

Publisher

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MCB UP Ltd

Copyright © 1993, MCB UP Limited