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Process improvement and management: A tool for strategy implementation

Alan P. Brache (Partner in The Rummler‐Brache Group and co‐author of Improving Performance — How to Manage the White Space on the Organization Chart.)

Planning Review

ISSN: 0094-064X

Article publication date: 1 May 1992


It is more important for an organization to be cross‐functionally excellent than functionally excellent. If an organization wants to implement strategy, it must examine the cross‐functional processes by which work gets done. Many key transactions are actually between departments, where batons are being passed from one runner to the next.


Brache, A.P. (1992), "Process improvement and management: A tool for strategy implementation", Planning Review, Vol. 20 No. 5, pp. 24-26.




Copyright © 1992, MCB UP Limited