A current advertisement on the radio says that in the last recession some companies decided they couldn't afford to advertise. They went bankrupt. The ones who are around today decided they couldn't afford not to advertise. There is a parallel in the use of information in Social Services. In the lean years of the 1980s many Social Services Departments (SSDs) cut back on Research and Development, and delayed investment in Information Systems and New Technology. With the new Community Care legislation this is no longer becoming an option. Service planning and Quality Assurance are becoming central issues for all Departments.
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