Over the past decade there has been a substantial increase in both the number and variety of information products available and whilst some of these have been small scale, operating on a regional basis or within a narrowly defined subject discipline, others have been global and comprehensive. Delivery mechanisms have also varied from highly personalised services, to online computers and newer technologies like CD‐ROM. But one issue that has emerged over this period which has been of common concern to both providers and consumers alike, is that of costing and pricing and, in particular the development of effective pricing policies. To some extent the reasons why this is so are complex and derive from the complex nature of information itself, and I hope to return to these later in the paper. But others relate more to issues of policy and strategy and these do need to be established before pricing issues can be effectively addressed.
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