To read the full version of this content please select one of the options below:

THE EFFECTS OF WORKPLACE DEMOCRACY ON EMPLOYEE COMMUNICATION BEHAVIOR: IMPLICATIONS FOR COMPETITIVE ADVANTAGE

Competitiveness Review

ISSN: 1059-5422

Article publication date: 1 February 2002

Abstract

This paper explores the relationship between workplace democracy, the improvement of internal communication and the implications for organizational transformation and competitive advantage. The internal communication function in a large South African organization was decentralized to cost center level, where communication champions were democratically elected. Survey research among two internal populations confirmed the importance of workplace democracy for the improvement of trust, information flow, face‐to‐face, and superior and subordinate communication. To a limited extent it also reduced fear to communicate. These results could theoretically be linked to an organization's ability to change, which would increase its competitive advantage.

Citation

Holtzhausen, D.R. (2002), "THE EFFECTS OF WORKPLACE DEMOCRACY ON EMPLOYEE COMMUNICATION BEHAVIOR: IMPLICATIONS FOR COMPETITIVE ADVANTAGE", Competitiveness Review, Vol. 12 No. 2, pp. 30-48. https://doi.org/10.1108/eb046440

Publisher

:

MCB UP Ltd

Copyright © 2002, MCB UP Limited