QUALITY FOR LIFE IN THE MEDICAL EQUIPMENT INDUSTRY: A CASE STUDY

Abstract

This paper presents an in‐depth case study of a medium sized company's attempt to plan and implement a TQM program. It discusses antecedents to TQM initiation, planning issues, and challenges involved in defining and monitoring quality in such functional areas as manufacturing, sales, marketing, customer service, R&D, accounting, finance, and human resources. The focus of this paper is mainly on the humanistic aspects of planning and implementing a TQM program.

Citation

Balakrishnan, S. (1999), "QUALITY FOR LIFE IN THE MEDICAL EQUIPMENT INDUSTRY: A CASE STUDY", Competitiveness Review, Vol. 9 No. 2, pp. 36-48. https://doi.org/10.1108/eb046381