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A management perspective on information service value

Marianne Broadbent (Director, Key Centre for Strategic Management, Graduate School of Management, University of Melbourne, Australia)

The Electronic Library

ISSN: 0264-0473

Article publication date: 1 June 1992



These are quotes from information service managers taken from my recent research and consulting work, including extensive reviews of information and library service agencies. They typify the frustrations that information specialists have in demonstrating their value in the way often required by senior management. Traditional evaluation approaches developed by librarians and information scientists emphasise techniques which provide necessary indicators of output and operational efficiency. These need to be complemented by techniques which seek to identify the benefits of those information services to the organisation in terms which have meaning to both senior management and users.


Broadbent, M. (1992), "A management perspective on information service value", The Electronic Library, Vol. 10 No. 6, pp. 323-324.




Copyright © 1992, MCB UP Limited

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